Shipping policy
Shipping Policy
Welcome to Vero's Cakes! We're excited to bring our delectable treats to your doorstep. This Shipping Policy outlines the details of our shipping process to provide you with a smooth and delightful experience. Please review the following information to understand how we handle shipping.
1. Shipping Locations:
We currently offer shipping within 10KM to 20KM Radius from the stores location. If your location is not listed during the checkout process, we regret to inform you that we do not currently ship to that area.
2. Processing Time:
2.1. Order Processing: Once you place an order, our skilled team gets to work to ensure your treats are freshly prepared. Please allow 2-3 business days for order processing before shipment.
2.2. Custom Orders: For personalized or custom orders, additional processing time may be required. Our team will communicate the estimated processing time when you place your order.
3. Shipping Methods and Carriers:
3.1. We partner with reputable shipping carriers to deliver your treats to you in the best condition possible.
3.2. Standard Shipping: We offer standard shipping services for most orders. Standard shipping typically takes 2 to 3 business days for delivery, depending on your location.
3.3. Expedited Shipping: If you need your treats sooner, we offer expedited shipping options at an additional cost. Expedited shipping typically takes 1 to 2 business days for delivery.
4. Shipping Costs:
4.1. Shipping costs are calculated based on the shipping method you choose during checkout, the destination address, and the total weight of your order.
4.2. Shipping costs will be displayed in your cart during the checkout process before you make your payment.
5. Tracking and Notifications:
5.1. Once your order is shipped, you will receive an email notification containing a tracking number and a link to track the status of your shipment.
5.2. You can also log in to your Vero's Cakes account to view your order history and tracking information.
6. Delivery Times:
6.1. Delivery times are estimated and depend on factors such as your location, shipping method, and carrier performance.
6.2. While we strive to meet estimated delivery times, please note that delays may occur due to unforeseen circumstances such as weather conditions or carrier issues.
7. Shipping Restrictions:
7.1. We do not ship to P.O. boxes. Please provide a valid street address for delivery.
7.2. Please ensure that the delivery address you provide is accurate and complete to avoid delivery issues.
8. International Shipping:
At this time, we only offer shipping to locations within [specify your shipping region]. We regret that we cannot accommodate international orders.
9. Contact Us:
If you have any questions or concerns about our shipping policy or the status of your order, please contact our Customer Service team at vdshezi@icloud.com
Thank you for choosing Vero's Cakes for your indulgent treats. We appreciate your trust in us and look forward to serving you with the finest baked goods.
Vero's Cakes
167 Republic Road, Fontainebleau, RandburgÂ
https://www.veroscakes.co.za